Restaurant Technology Specialist

Technology is the bridge.

I connect hospitality venues with innovative SaaS solutions, leading complex implementations and technical integrations that transform guest experiences and operational efficiency.

PMP Certified WSET Level 3 BBA - UNT
Keaton Thomas
Current Work

Driving innovation

Leading strategic initiatives that transform how restaurants and non-profits leverage technology to achieve their mission.

Restaurant Technology Active

me&u Venue Implementations & Menu Consulting

Leading numerous venue implementations of the me&u order and pay platform while providing strategic menu management consultation. Helping restaurants optimize their digital menu presentation, pricing strategies, and item categorization to maximize guest engagement and revenue.

SaaS Implementation Menu Engineering Revenue Optimization Client Consultation
Data Analytics Ongoing

Real-Time Restaurant Data Solutions

Transformed restaurant data accessibility by building automated reporting systems that enable operators to access critical business metrics hourly, daily, or weekly instead of quarterly. Empowering faster decision-making through Power BI dashboards and data visualization.

Power BI Data Visualization Process Automation Business Intelligence
Non-Profit Technology Community Impact

Non-Profit Automation & Integration

Partnering with local non-profits to streamline operations through automated workflows. Built integrations connecting websites to databases with automated email confirmations using Zapier, reducing manual data entry and improving member communication efficiency.

Zapier Automation Form Integration Database Management Email Workflows
Technical Integration In Progress

Multi-Platform POS & Third-Party Integration

Coordinating complex integrations with delivery platforms including Chowly and Deliverect alongside multiple POS systems. Developing comprehensive testing protocols and documentation to ensure seamless omnichannel ordering experiences.

API Integration POS Systems QA Testing Technical Documentation
Built Tools

Creative solutions

Custom-built tools and utilities to solve real problems in hospitality and beyond.

Restaurant Ordering Platform

Full-featured digital ordering system demo for cafés and restaurants. Browse menu, customize items, and experience seamless checkout flow.

Hospitality Tech

Food Hall RevShare Manager

Streamline revenue collection from food hall tenants. Track sales, calculate percentages, and automate invoicing for multi-tenant venues.

Financial Tools

Custom Website Building

Bespoke website design and development for professionals and small businesses. View this example for a therapist's practice in Austin, TX.

Web Development

PNG/JPG to SVG Converter

Convert raster images to scalable vector graphics with customizable settings and instant preview.

Image Processing

Coming Soon

More tools in development. Check back soon for new utilities and solutions.

In Development
Career Journey

Building expertise

From restaurant systems to enterprise project management — a unique perspective on hospitality technology.

Senior Project Manager

me&u
Jan 2024 - Present · Austin, TX
  • Lead complex SaaS implementations for hospitality venues from sales to full deployment
  • Manage POS integrations with systems including Square, Toast, and Oracle Micros
  • Conduct comprehensive testing and quality assurance for integrated systems
  • Provide strategic guidance and ongoing support to C-suite executives
  • Develop training programs and documentation for seamless platform adoption

Project Manager & Account Manager

me&u
May 2022 - Jan 2024 · Austin, TX
  • Coordinated multi-platform integrations with third-party services (Chowly, Deliverect)
  • Created and maintained detailed project plans and timelines for venue implementations
  • Built strong client relationships through proactive communication and problem-solving
  • Contributed to business growth through strategic account management

Store Systems Analyst

Paradies Lagardère
May 2021 - May 2022 · Austin, TX
  • Led restaurant systems migration following company merger with Vino Volo
  • Enhanced cross-departmental communication and data quality through improved system integration
  • Optimized workflows to enable more efficient task completion across operations

Systems Manager - General Manager

Vino Volo
Oct 2016 - May 2021 · Austin, TX
  • Owned all restaurant systems across 40+ airport locations nationwide
  • Developed comprehensive reports and dashboards using Power BI, SQL, and Excel
  • Managed inventory reconciliation and financial reporting systems
  • Built POS configurations and menu setups for all new store openings
  • Recognized with 2017 USA TODAY Best Airport Bar/Restaurant Waitstaff award
Expertise

Technical toolkit

A comprehensive skill set combining strategic leadership with hands-on technical proficiency.

Project Management

Strategic Planning Agile Methodologies Stakeholder Management Risk Management Resource Planning Change Management

Technical Skills

POS Systems API Integration SQL Power BI Python System Implementation

Business Analysis

Requirements Gathering Data Visualization KPI Development Process Improvement Financial Analysis Report Development

AI & Automation

AI Productivity API Integrations Process Automation Power Automate Zapier

Hospitality Expertise

Restaurant Operations Menu Engineering Customer Experience Staff Training Wine & Beverage

Software & Tools

me&u Platform Toast POS R365 Salesforce HubSpot Microsoft 365 Website Building Power Query Canva
Background

Beyond the résumé

A unique blend of hospitality passion, technical expertise, and community commitment.

I'm a Restaurant Technology Specialist at me&u, where I combine technical expertise with deep hospitality industry knowledge to help venues revolutionize their guest experience through innovative technology solutions.

My journey began in the restaurant industry, where I developed a deep understanding of operations and guest service. This foundation, combined with my technical skills and PMP certification, allows me to bridge the gap between complex technology solutions and real-world business needs.

I hold a Bachelor's degree in Business Administration with a focus on Entrepreneurship from the University of North Texas (Beta Gamma Sigma, Honors College). My WSET Level 3 certification and background as a Certified Sommelier reflect my passion for the beverage and hospitality industries.

Outside of work, I'm dedicated to giving back to my community through animal shelter volunteering, staying active as a hockey enthusiast, and exploring creative outlets through woodworking. These diverse interests keep me grounded and continuously learning.

Beyond Work

  • 🏒 Hockey Enthusiast
  • 🐕 Dog Dad & Animal Shelter Volunteer
  • 🍷 Wine & Beverage Nerd (WSET Level 3)
  • 🪚 Woodworking Hobbyist
  • 📚 Continuous Learner (25+ Professional Certifications)

Let's connect

Interested in discussing project management, hospitality technology, or potential collaborations? I'd love to hear from you.